Frontline Service - Module 4: The Customers Perception Counts
Featuring Rick Tate
Length: 24 minutes
Gain the attitude and skills to pay attention to your customers’ perceptions. Learn that being ‘right’ is not the goal when interacting with a customer. Internationally known Rick Tate shows how creating a service culture includes a respect for your customers. Learn how to see things from your customers’ points of views and create ways to feed that information throughout the organization. Learn how to become ‘Customer Focused.’ ... Read More
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