Dr. Tony Alessandra interviews Mark Sanborn
Featuring Dr. Tony Alessandra, PhD, CSP, CPAE
Length: 28 minutes
Concepts from his book Sanborn on Success
• What is leadership and what is the difference between leadership and management?
• Why you must master your personal leadership skills before you can lead others or an organization effectively
• The six personal leadership skills crucial to self mastery
• Customer Service vs. the Service Ethic
• Why it’s important to learn what motivates your employees
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