Customer Service Skills
The Four Styles
Do you want to be a better communicator? You're not alone if you've ever had a tough time getting through to someone. More
- $9.95 to watch now
- $99.50 to watch as a group
Oops! Time for Service Recovery
How do you dazzle and delight dissatisfied customers? What's the best way to retain and regain customer loyalty after a service breakdown has occurred? More
- $6.50 to watch now
- $65.00 to watch as a group
The Multicultural Customer
What is courteous in one culture, may be discourteous in another. Satisfy the different expectations of ALL your customers. More
- $5.95 to watch now
- $59.50 to watch as a group
Serving Customers with Disabilities
This program helps viewers increase their awareness of the special needs of customers who are disabled. More
- $3.95 to watch now
- $39.50 to watch as a group
How to Get, Keep, and Deserve Your Customers
Increase customer loyalty; develop skills your competitor wishes you didn't know; motivate your employees and increase their commitment to the goal; make yourself indispensable to your client. More
- $0.75 to watch now
- $7.50 to watch as a group
Collaborative Selling
Dr. Tony Alessandra delivers a LIVE program in front of several hundred business people in Las Vegas. You get 60 dynamic minutes of The Platinum Rule®. More
- $8.95 to watch now
- $89.50 to watch as a group
Customer Service Skills
Learn service skills, listening skills, and telephone skills to help create customers for life. More
- $8.95 to watch now
- $89.50 to watch as a group
Listening Skills
Learn service skills, listening skills, and telephone skills to help create customers for life. More
- $8.95 to watch now
- $89.50 to watch as a group
Telephone Skills
Learn service skills, listening skills, and telephone skills to help create customers for life. More
- $8.95 to watch now
- $89.50 to watch as a group
Customer Driven Service
I share my "7 Secrets for Improving Customer Loyalty and Retention". More
- $8.95 to watch now
- $89.50 to watch as a group
So Help Me - Employee Edition
What do customers value most in customer service? Solving their problems. Research shows that handling customer problems quickly and correctly will build customer loyalty. This realistic video shows you how.ÿ More
- $14.95 to watch now
- $69.50 to watch as a group
So Help Me - Supervisor Edition
How do supervisors affect customer service? Frontline service people directly impact customer satisfaction, but we don't often look at how much a supervisor's behavior influences the service a customer receives. More
- $14.95 to watch now
- $69.50 to watch as a group
You've Got Customers!
See why “great service” isn't about flowery words and pleasant smiles. Delivering exceptional customer service requires action—meeting customer needs, knowing your product or service, following through and solving problems. More
- $69.50 to watch as a group
- $14.95 to watch now
Frontline Service - Module 1: Why Service/What Is It?
In this presentation Rick uses his vast experience talking with employees to motivate them to take a personal role in serving a company?s customers. More
- $4.95 to watch now
- $29.95 to watch as a group
Frontline Service - Module 2: Service is Inside Out
In this presentation Rick uses his vast experience talking with employees to motivate them to take a personal role in serving a company?s customers. More
- $4.95 to watch now
- $29.95 to watch as a group
Frontline Service - Module 4: The Customers Perception Counts
In this presentation Rick uses his vast experience talking with employees to motivate them to take a personal role in serving a company's customers. More
- $4.95 to watch now
- $29.95 to watch as a group
Frontline Service - Module 5: Recovery
In this presentation Rick uses his vast experience talking with employees to motivate them to take a personal role in serving a company?s customers. More
- $4.95 to watch now
- $29.95 to watch as a group
Rick Tate On Service, Leadership & Change
. More
- $4.95 to watch now
- $29.95 to watch as a group
The Basics - The ABC's of Service on the Phone
. More
- $4.95 to watch now
- $29.95 to watch as a group
The Basics - Orientation to Quality Service
. More
- $4.95 to watch now
- $29.95 to watch as a group
Professionalism: Customers . . . 1st, Last & Always
How would you like to have your own personal 24/7 sales trainer? Now you can, with this must-have, self-paced “Earning” Skills System. More
- $1.75 to watch now
- $17.50 to watch as a group
Think Like the Customer, Act Like the Owner
Make sure every customer is a satisfied customer ? with assistance from this new hit video. More
- $1.49 to watch now
- $14.90 to watch as a group